+86 13777707127

Salas Manager:
Yara Van

Whatsapp/Facebook:+86 13777707127

Current location:Home > FAQ
  • Q:Are you a factory or trading company?

    A:We are a factory and welcome to visit us at any time.It takes 1 hour if from Wenzhou Airport ,and takes about 30minutes if from Wenzhou train station.We can pick you up if inform us in advance.

  • Q:Are your products safe for kids?

    A:Yes,we use food grade environmental materials imported in USA and we passed Test of EN71-1,-2,-3.

  • Q:Whats your payment term?

    A: T/T,L/C,Western Union are available.

    Usuallly, pre-paid 30% deposit then pay the balance before delivery.

  • Q:Whats the method and time of transportation?

    A:By express about 3-5 days,by ship about 20-40days,by air about 3 days.

  • Q:Which port do you export?

    A: Ningbo port is recommended strongly as it is closest to us, but other port such as Shanghai is also available.

  • Q:Whats your delivery time?

    A:It depends on your order quantity and products. But normally, our production time is 10 to 15 working days after deposit.

  • Q: May i know the production state of my order?

    A: Yes. We will send you information and photos at different production stage of your order in time if you need.

  • Q:Can you do OEM /ODM orders?

    A:Yes, we accept OEM/ODM order as we have a professional technical team and strong production capacity.

  • Q:What service can you supply?

    A:Free Design Service:If you have ground size ,we can design for you depend on your requirement;

    1-to-1 Service:Once ordered,there will be a sale specially follow your order and send you pictures showing     every production progress of your goods at your request;

    Free Replacement Service :If non-human damage,we can replace the damage parts for you for free within1 year.

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